Instructions & Notes

We are pleased that you have chosen us in taking this first step towards finding a counselor who works for you. To set up your first appointment, feel free to call our Roanoke office, or complete the New Client Form (above) to begin the process.

Prior to your first appointment, we will contact you and begin the process. You will be emailed an invitation to our new portal and on the portal you will need to

1. add a credit card on file for payments, if you choose,
2. verify and update your personal info,
3. verify and update your insurance information, including uploading images of the front and back of your card, and
4. complete all the tasks (mostly forms) that have been assigned to you or your child.

Everything is quick, easy, secure, and confidential to complete online. The portal and forms are designed to work on any screen from phone to desktop computer.

It is recommended you use Google Chrome as your browser for the best experience.

We bill most health insurance companies. Our billing experts will check your plan prior to your first session.

All portal tasks (pre-appointment paperwork)
must be completed before your first appointment.

Insurance

We accept the following insurance:

• Aetna
• Anthem Blue Cross Blue Shield
• Anthem Healthkeepers
• Beacon Health Options
• Cigna
• Magellan
• Optum (UBH-UHC)
• Optima Behavioral
• VA Premier and all Medicare
• Out of Network

Please check with us to confirm a counselor’s insurance network status.

Psychotherapy Fees:

The fee for an initial psychotherapy session is $135. Each successive session is $125. Reduction in fees is considered in some cases. Co-pays, deductibles, and fees are due at the time of service. For your convenience, fees can be paid by credit card, check, or cash in our offices.